Frequently Asked Questions
(FAQ)
1. How do I place an order?
Browse our products, click “Buy Now” on the item you want, fill in your name, delivery address, phone number, and email, then submit the order form. Our team will confirm via phone or WhatsApp.
2. What payment options do you accept?
We accept Pay on Delivery for many items within Lagos and selected locations. For some items or locations, prepayment may be required. Payment instructions will be provided at checkout.
3. Do you offer Pay on Delivery everywhere?
No. Pay on Delivery is available mainly in Lagos and certain supported cities. For orders outside these areas, prepayment may be required.
4. How long does delivery take?
• Lagos: Same day or next day delivery (depending on order time).
• Outside Lagos: 3–7 working days.
Delivery times may vary during peak periods.
5. How much is delivery?
Delivery fees depend on your location and product size. The exact fee will be confirmed when we process your order.
6. Do you ship outside Nigeria?
Currently, BlueCart delivers only within Nigeria.
7. How do I track my order?
After placing an order, you will receive updates via WhatsApp, phone, or email. For urgent tracking, contact us on WhatsApp at +2348062620429.
8. Can I cancel my order?
Yes, you can cancel before your item is shipped by contacting customer support. Once shipped, cancellations are not guaranteed.
9. What is your return policy?
If you receive a defective, damaged, or wrong item, notify us within 3 days of delivery. We will arrange for a return, replacement, or refund (depending on the case).
10. Do your products have a warranty?
Some items (such as branded electronics) may come with a manufacturer’s warranty. Warranty details will be stated on the product page where available.
11. How do I contact customer service?
• WhatsApp / Phone: +2348062620429
• Email: customer@bluecart.com.ng
• Contact form: Contact Us Page
12. What happens if I’m not available at delivery?
Our delivery agent will attempt to contact you by phone or WhatsApp. If delivery fails, the item may be rescheduled, or you may be required to pick it up from a designated point.